We are committed to ensuring best value is delivered by the system and support function over the lifecycle of the contract.
- Customer Support portal
- 24×7 tier 1/2/3 service desk (with local phone numbers)
- Dedicated Account manager
- Continual Improvement plans implemented for all enterprise clients
- Actively review the service delivered to all clients
- Published and reviewed CI plans
- Configuration management documentation
We are passionate about delivering exceptional long-term support services and have a dedicated account team which provides a single point of contact for each customer. The account team offer extensive knowledge and expertise of the rail industry as well as our solutions and services. They are responsible and accountable for all aspects of the long-term maintenance service we deliver.